Privacy Policy
Restore & Repel respects the privacy of everyone who visits this website or reaches out for help after a water, fire, or mold loss. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you fill out a contact form or request an estimate, we collect the information you provide directly, typically your name, phone number, email address, property address, and a description of the damage or service you need. If you call or email us, we retain the details of that conversation to follow up on your request.
Like most websites, we also use basic analytics tools that collect standard technical information, such as browser type, device type, and which pages you visit. This helps us understand how people use the site so we can keep it working well. We do not use this data to identify you personally.
How We Use Your Information
We use the information you provide to respond to inquiries, schedule inspections or estimates, prepare documentation for insurance claims when you ask us to, and communicate with you about ongoing or completed work. We do not use your contact information for unrelated marketing without your consent.
How We Share Information
We do not sell, rent, or trade your personal information. We only share details with third parties, such as an insurance carrier or adjuster, when you authorize us to coordinate directly with them on your claim. We may also share information with service providers who help us operate our business, such as scheduling or accounting software, under confidentiality obligations.
Data Retention
We keep inquiry and project records for as long as reasonably necessary to complete the work, satisfy insurance or warranty documentation needs, and meet our own recordkeeping practices. If you only submitted a contact form and no project followed, we retain that information for a limited period before it is deleted.
Your Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to request details about the personal information we have collected about you, ask us to delete it, and opt out of any sale of personal information. We do not sell personal information, so there is nothing to opt out of in that regard. To make a request, contact us using the information below.
Restore & Repel operates in the United States and does not knowingly direct services toward residents of the European Union, so the General Data Protection Regulation (GDPR) generally does not apply to our operations. If you believe GDPR applies to your interaction with us, reach out and we will do our best to address your request.
Regardless of where you live, you may contact us at any time to ask what information we hold about you, request a correction, or ask that it be deleted.
Contact Us
Questions about this privacy policy or how your information is handled can be directed to Restore & Repel at 374 Boston St Suite 6, Topsfield, MA 01983, by phone at (800) 393-1532, or by email at [email protected]. We will respond to privacy inquiries as promptly as we can.